Insufficient funds on card

If a person does not have sufficient funds on their card when a charge is attempted, we automatically send an email to the payer about it and ask them to ensure funds are available. We do this four times over two weeks. If they still have not paid after five attempts in total, we mark the charge as "Failed". All orders with payment problems will show up in your Order list if you filter by Payment problems under status.

When you open an order by clicking "View details" in your Order list, you can see the status of all charges on that order. Here's how:

1. Go to the list of your Orders
2. Filter by "Payment problems" under Status in the Order list
3. Select the order you want to view by clicking "View details"
4. Click the light blue box showing the number of payments
5. You will then see an overview of all charges for the product that was ordered. Click the charge you want to see the status of.

If the payment has status "Failed", clicking on it gives you a link that you can send to collect the payment after Superinvite has given up trying to charge the card.

As a company, we incur a cost for every attempt we make without sufficient funds. We have therefore set a cap of a maximum of 5 attempts in total, before we give up collecting the claim.