Cancel an active installment plan

For legal reasons, both the club and the person being charged automatically must be able to cancel an installment payment or recurring payment plan.

As a Superinvite Admin, you can easily cancel an installment payment or recurring payment plan by doing the following:

1. Go to reports and select Order list
2. Find the relevant order and click "View details"
3. For each product on the order, you have the option to click "Cancel"
4. Both you as Admin and the payer receive an email confirmation that the plan has been canceled

Note: If there are unpaid charges that we have tried to charge up to five times without success, it will show as "Failed". Click the failed charge and you'll get a payment link you can send to the person, so they have the option to settle outstanding amounts.

If a person wants to cancel themselves, they can easily do so as follows:

1. Log in to the account via this link https://www.superinvite.no/#/login
2. Find the correct order under "my orders"
3. At the very bottom of the page, they have an option to cancel the plan the product belongs to
4. Both you as the payer and Admin at Superinvite receive an email confirmation that the plan has been canceled

Note: We tell the user to contact the club before canceling a plan, so the club is informed. We also ask a second time to confirm they want to cancel the plan.