Frequently Asked Questions (FAQ)

All money coming in from the invitations you have active is collected into a single balance belonging to the organization. You'll find this balance under settings and bank account and withdrawals. To transfer money to a bank account, you must add an account first. You can see how to do that under add account number.

Contact the club's chair or treasurer first, and ask if they may have changed the password. You can also use the forgot password option, and we'll send an email where you can reset it as you wish.

In Superinvite, there's a separate password for the part that concerns the account and withdrawal of funds, as an extra security measure. Contact the club manager or treasurer if you don't have this password.

Go to your order list under reports, and find the person who should receive a refund. Click view details, and you'll find refund options a bit further down the page. You can also read more about refunds here.

Go to your order list under reports, and at the top of the list you'll find the option to enter an order manually.

Go to reports and select the export lists tab. At the bottom of the page you'll find a button labeled share this report. Click it, and you'll get a link you can send to whoever you want.

Go to communication and select the invitations tab. Here you can either import from Excel or from previous invitations.

Go to communication and select the reminders tab. Here you can turn on an automatic reminder that goes out to everyone who hasn't responded.

Go to communication and select the new message tab. Here you can choose among different groups you want to send a message to. Enter the subject and the text you want to communicate, and click send message.

First click create new invitation on the home page when you enter Superinvite. In the top right you'll find the option to fetch from previous invitations. Choose which invitation you want to copy in.

By using installment payments or recurring payments, you can choose to collect payment in intervals over time, so people don't need to pay the whole amount at once. This is a good solution when it comes to large amounts that need to be paid and that you may therefore want to split up, or when you have invitations that run on a fixed monthly basis over time.

It can happen that a receipt ends up in the spam filter of the person paying. If it's not in the spam filter, the person may, under the new GDPR rules, have opted out of emails from Superinvite. If the person still can't find the receipt after checking this, contact us.

It can happen that an invitation that's sent out ends up in the recipient's spam filter. If it's not in the spam filter, the person may, under the new GDPR rules, have opted out of emails from Superinvite. If the person still can't find the invitation after checking this, contact us.